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NEWS
July 14, 2008
In
BusinessWeek
, Traci Entel and Jenny Machida describe the importance of empathy in providing patient care
Summer 2008
Katzenbach Partners releases "The Next Management Crisis In China: Developing and Retaining Highly Skilled Young Managers"
THE INFORMAL ORGANIZATION
People know what works. And they know each other. What are you going to do about that?
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THE EMPATHY ENGINE
What does it take to turn customer service into a competitive advantage?
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